Technical Lead
Description Desktop Support - Level II About Us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.
Headquartered in the U.
S.
, Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.
cognizant.
com.
Roles and responsibilities :
- oProvide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
oAnalyze, resolve, respond to, and document end user inquiries oInstall desktop/Laptop software using approved tools oTroubleshoot operating system oTroubleshoot connection issues with LAN/WAN oUpdate tickets with accurate and timely records of work performed, and resolution detail oMaintain and contribute to a knowledge base oCoordinate hardware warranty repair oEscalate to 3rd party vendors when necessary oResponsible for raising and coordinating problem management issues oPerform additional tasks (end user/infra related) when required oParticipate in projects oStrong understanding and skills in SLA, KPI Management oMust be able to walk long distances oMust be able to lift up to 50 lbs without assistance oWill often work in dirty, hot or cold environments.
oMay need to work while kneeling oMay require climbing ladders or using lifts oMay require rotating shift work oOn-Call is required (rotating basis)
Qualifications:
Minimum 3
years of experience providing IT support services required, end user support experience preferred oExperience in factory/manufacturing environment desirable oExperienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation oBasic understanding of SCCM client troubleshooting oKnowledge of TCP/IP, Windows Security (Share and NTFS permissions).
oExtensive knowledge Windows OS and related configuration.
oBasic knowledge of Servers, Switches, Routers, and Data Center related HW oBasic knowledge of Backup technologies oAbility to work in a team-oriented multi tower and vendor environments.
oAbility to multitask and prioritize work, and oAbility to adapt to new processes and procedures oAbility to work in a fast paced environment.
oAbility to handle and safeguard confidential information oExcellent oral and written communication skills oAbility to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction oAbility to convey technical issues and material to non-technical end users and managers Work Authorization:
oCognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.
) Benefits :
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
oMedical/Dental/Vision/Life Insurance oPaid holidays plus Paid Time Off o401(k) plan and contributions oLong-term/Short-term Disability oPaid Parental Leave oEmployee Stock Purchase Plan
Disclaimer:
The benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Why Cognizant ? oCollaborate with a community of experts to enhance and expand your skillsoJoin a team where global culture embraces diversity of thought and background.
oFind balance with our hybrid model that prioritizes your health, safety and well-being.
oOpportunity to work for leading global companies while advancing your career.
QualificationsTechnical Skills SNoPrimary SkillProficiency Level Rqrd.
/Dsrd.
1Field ServicesPL1Required Proficiency Legends Proficiency LevelGeneric Reference PL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3The associate has comprehensive, in-depth and specialized knowledge of the skill.
She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4The associate can function as a subject matter expert for this skill.
The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Recommended Skills Adaptability Automation Communication Computer Architectures Confidentiality Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.
Headquartered in the U.
S.
, Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.
cognizant.
com.
Roles and responsibilities :
- oProvide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
oAnalyze, resolve, respond to, and document end user inquiries oInstall desktop/Laptop software using approved tools oTroubleshoot operating system oTroubleshoot connection issues with LAN/WAN oUpdate tickets with accurate and timely records of work performed, and resolution detail oMaintain and contribute to a knowledge base oCoordinate hardware warranty repair oEscalate to 3rd party vendors when necessary oResponsible for raising and coordinating problem management issues oPerform additional tasks (end user/infra related) when required oParticipate in projects oStrong understanding and skills in SLA, KPI Management oMust be able to walk long distances oMust be able to lift up to 50 lbs without assistance oWill often work in dirty, hot or cold environments.
oMay need to work while kneeling oMay require climbing ladders or using lifts oMay require rotating shift work oOn-Call is required (rotating basis)
Qualifications:
Minimum 3
years of experience providing IT support services required, end user support experience preferred oExperience in factory/manufacturing environment desirable oExperienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation oBasic understanding of SCCM client troubleshooting oKnowledge of TCP/IP, Windows Security (Share and NTFS permissions).
oExtensive knowledge Windows OS and related configuration.
oBasic knowledge of Servers, Switches, Routers, and Data Center related HW oBasic knowledge of Backup technologies oAbility to work in a team-oriented multi tower and vendor environments.
oAbility to multitask and prioritize work, and oAbility to adapt to new processes and procedures oAbility to work in a fast paced environment.
oAbility to handle and safeguard confidential information oExcellent oral and written communication skills oAbility to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction oAbility to convey technical issues and material to non-technical end users and managers Work Authorization:
oCognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.
) Benefits :
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
oMedical/Dental/Vision/Life Insurance oPaid holidays plus Paid Time Off o401(k) plan and contributions oLong-term/Short-term Disability oPaid Parental Leave oEmployee Stock Purchase Plan
Disclaimer:
The benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Why Cognizant ? oCollaborate with a community of experts to enhance and expand your skillsoJoin a team where global culture embraces diversity of thought and background.
oFind balance with our hybrid model that prioritizes your health, safety and well-being.
oOpportunity to work for leading global companies while advancing your career.
QualificationsTechnical Skills SNoPrimary SkillProficiency Level Rqrd.
/Dsrd.
1Field ServicesPL1Required Proficiency Legends Proficiency LevelGeneric Reference PL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3The associate has comprehensive, in-depth and specialized knowledge of the skill.
She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4The associate can function as a subject matter expert for this skill.
The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Recommended Skills Adaptability Automation Communication Computer Architectures Confidentiality Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
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